36 Degrees this morning, feels like 29 degrees, 46% humidity
Yesterday was relatively cold, but with no wind wasn’t that bad.
My ribs still hurt some, but much, much better. Cough is still a problem when I hit cold weather.
Cox Cable really disgusted me tonight.
Briefly, a year ago, I agreed to a “firm” 2 year rate, without any increases. Of course, as always with Cox communications, their first priority is how much money they can ripoff, so I made sure it was actually a “firm” 2 year rate.
So of course after one year I see an increase of almost 10%. I called up and was advised that the “rate was the same, but I had a one year ‘promotional rate” which of course they didn’t bother to tell me about.
What REALLY enraged (that is the right word) is that I called and the “customer service” person (a real joke), refused to listen to me, refused to let me talk to anyone else, said she was the “highest” I could go , etc. Of course I just hung up rather than waste my time.
I have never talked to a more hateful, uncaring, “customer service” person.
I then called Cox itself and of course got the same stone-walling.
I will be heard and I will put aside a certain part of each day to call Cox and insist they send me proof that I had a “one year promotional rate”.
The “highest” person said if they lied, tough! I really wish I had recorded the conversation, it was a picture case of someone not listening and not caring.
I will notify the City and request that they not renew the Franchise for the company in the City. I also will file a FCC complaint. I am sure that the Franchise Agreement has a provision for complaining other than being told “tough, so we lied”.
Of course, most of all, we will start looking for a new service provider, someone who is honest and doesn’t lie or mislead customers. (Which may be very hard to find.)
Anyway, such blatant poor customer service is probably a violation of FCC rules.
It may be time to become a “cord cutter” but we still would need to buy the internet.
Anyway, I will work on it a little at a time. It is important to be persistent in demanding decent customer service from a company that has a franchise agreement and refuses to discuss complaints and continually lies about its rates.
People talk about government bureaucracy, it is nothing compared to a customer unfriendly, monopoly, money grubbing private company like Cox, who really knows they don’t t have to listen and don’t.
That’s it for now, Thursday, December 19, 2019.